Terms & Conditions

Introduction

Welcome to Realstone Engravers LLC, DBA Realpetstones.com. By accessing and using our services, you agree to comply with the following terms and conditions. Please read these terms carefully.

Services

Realpetstones.com provides custom engraving services on various materials. Our services include but are not limited to personalized engraving on stone, wood, metal, and glass.

Orders and Payment

  1. Order Placement: Orders can be placed through our website, by phone, or in person at our location.
  2. Payment Terms: Full payment is required at the time of order placement. We accept major credit cards, PayPal, and more.
  3. Pricing: Prices are subject to change without notice. Quotations provided are valid for 30 days from the date of issue.

Production and Delivery

  1. Production Time: The production time varies depending on the complexity of the design and material. Realpetstones.com aims to ship products no later than 10 business days from order submission.
  2. Shipping and Handling: Shipping costs are included in the flat product rate.
  3. Pickup: Realpetstones.com does not allow customer pickup from our workshop. 

Cancellations and Returns

  1. Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellations are not permitted due to the custom nature of the work.
  2. Returns: Custom engraved items are non-returnable and non-refundable unless there is a defect or error caused by Realpetstones.com. In such cases, please contact us within 7 days of receiving your order to arrange a replacement or refund.

Warranty and Liability

  1. Quality Guarantee: We strive to provide the highest quality engraving services. If you are not satisfied with the quality of our work, please contact us to resolve the issue.
  2. Liability: Realpetstones.com is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

Intellectual Property

  1. Ownership: All designs, images, and content created by Realpetstones.com are the intellectual property of Realpetstones.com. Customers may not reproduce, distribute, or use these designs for commercial purposes without our written consent.
  2. Customer Designs: Customers must ensure that any designs or images provided to Realpetstones.com do not infringe on the intellectual property rights of third parties. Customers are responsible for obtaining the necessary permissions for use.

Privacy and Data Protection

  1. Personal Information: We collect personal information necessary to process your orders and provide our services. This information will be handled in accordance with our Privacy Policy.
  2. Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

Changes to Terms and Conditions

Realpetstones.com reserves the right to update or modify these terms and conditions at any time without prior notice. The latest version will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at contact@realstoneengravers.com.