Shipping

Realpetstone.com products ship UPS Standard Ground. We aim to complete engravings and ship product no later than 7-10 business days from order submission. It typically takes UPS 2-4 days to complete delivery, depending on the delivery location. Realpetstones.com does not ship to PO boxes.

Returns

Due to the custom nature of our products, Realpetstones.com does not accept returns. If there is a quality or accuracy issue with your order, please send a picture of of the problem to contact@realstoneengravers.com. After reviewing and confirming the issue, we will offer you a rush replacement at no cost or cancel and refund the order at the discretion of Realpetstones.com.

Refunds

Realpetstones.com guarantees that your product matches order details, within Realpetstone.com's design and all-natural river rock selection guidelines. If we fail to fulfill order requirements, Realpetstone.com will request a picture of the issue be emailed to contact@realstoneengravers.com. After reviewing and confirming the issue, we will offer you a rush replacement at no cost or cancel and refund the order at the discretion of Realpetstones.com.